Zoe Milward Designs
Handmade Jewellery & Jewellery Workshops

Uk only

I use Royal Mail 1st Class Signed for which you should receive within 1 - 2 days of the payment/dispatch date. Your jewellery will be carefully packaged using eco-friendly boxes and tissue.

If your order is for an item already in stock it will be dispatched within 1-2 days with delivery 1 - 2 days after that. If your item is 'made to order', i.e .a particular size, I normally allow 2-3 weeks, but this depends on how busy I am. However, should you need an order sooner than this, please get in touch and I will advise on on whether this is possible.

I would recommend visiting a jeweller to make sure you are properly measured as I am unable to accept returns for made to order items , therefore it is essential that I am advised of your correct size. Please see info below. RING SIZES *** As a rough guide : Small L -M Medium N - O Large P - Q X. Large R -S BANGLE SIZING To find your correct bangle size, bring your thumb and pinky finger together, (as though you're about to put on a bangle}. Then measure around the widest part of your hand with a soft tape measure, ribbon or piece of string. This should be the correct measurement. (you may want someone to help you with this.) Small : 18,9 cm approx. Medium: 20.5 cm approx. Large: 22.0 cm approx.

Please see " Jewellery Care " on main menu.

Sea glass, (colloquially called 'Mermaids Tears),' is beautiful pieces of glass that have been tossed and tumbled by the sea for many years and eventually washed up on our shores. (All the seaglass I use is collected by me from my local Cornish beaches.) The iconic frosted surface is created over many, many years by the action of the tide, waves and sand. Depending on the type of glass, this can take up to 100 years to create the gorgeous texture. If you look closely, genuine natural sea glass should have tiny 'c' shapes across its surface. If it is not genuine natural sea glass, it is likely that it is any old piece of broken glass that has been put into a tumbling machine and passed off as sea glass. The glass comes in many colours, some very rare and others more prevalent. Ultra Rare: Orange , Turquoise, Red, Yellow. Black, Teal, Grey. Rare: Pink, Aqua, Cobalt Blue, Cornflower Blue, Amethyst Fairly Common: Amber, UV Green, Green Sea Foam Common: White, Brown, Bottle Green.

I use only eco-sterling silver (925) and eco- silver clay (999) from reputable suppliers. Sea glass, obviously , recycled.

If pieces silver or silver clay pieces weigh less than 7.78g then , by law a hallmark is not required. Most of my pieces are under this weight and therefore do not bear a hallmark. I do purchase all my silver (which is eco-silver), from one of the main suppliers to the industry.

You are more than welcome to bring a notepad with you for any notes you wish to take. I would recommend wearing old/comfortable clothing and tie long hair back. Also closed in shoes are a must. Also bring any glasses that you use . If you want to bring a drink (strictly no alcohol!), or snacks/lunch ( where applicable, please do so. I will provide tea and coffee throughout the workshop.

There is plenty of room for parking. Should you be taking public transport there a No.21 bus Newquay to St. Austell) with the bus stop being approximately a two minute walk away. Unfortunately, there is no wheelchair access. The workshop is down two steps. All Workshops cater for aged 18 years and above. Location:The workshop is held in my garden studio in Mountjoy, Newquay, Cornwall approximately 1 mile from Quintrell Downs. Full directions sent upon booking.

I pride myself on offering my customers excellent service whenever I can . If you should have a query regarding return or an exchange, please contact me directly within 14 days of receipt of your order. Should I accept a return/exchange, the item should be in perfect condition and in the original packaging. Unfortunately, I cannot accept returns or exchange items if they are in any way damaged or if for instance, the wrong ring size has been ordered.

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